Refund & Cancellation Policy

1. Overview

At ClipShorter (“ClipShorter”), we operate heavy cloud GPU clusters to transcribe, analyze, reframe, and render high-definition video assets on demand. To balance fair pricing with computational operational costs, we maintain a clear, transparent, and fair-use refund and cancellation framework.

2. Subscription Cancellation (Self-Serve & Instant)

You maintain 100% control over your subscription. You can cancel your paid monthly or annual subscription at any time with zero hassle or hidden cancellation penalties:

1. Log in to your ClipShorter account at https://app.clipshorter.com.
2. Navigate to Account Settings > Billing & Subscription.
3. Click “Cancel Subscription” and confirm.

Upon cancellation, your card will not be charged again. You will continue to have full access to your plan features and all accumulated processing minutes until the end of your current prepaid billing cycle.

3. Strict Fair-Use Technical Refund Policy

Because video transcoding immediately consumes dedicated cloud GPU processing resources, subscriptions and credit packs are generally non-refundable once video processing has been initiated, EXCEPT in the following verified qualifying scenarios:

In these cases, our support engineering team will examine the job logs and provide your choice of: (a) a full restoration of the consumed processing minutes plus bonus credit, or (b) a full monetary refund for the affected transaction.

4. Non-Refundable Circumstances

Refunds will not be issued in the following instances:

• Change of Mind After Usage: Requesting a refund after substantially consuming your monthly processing minute quota without experiencing technical errors.
• Third-Party Social Platform Performance: Dissatisfaction with organic view counts, subscriber conversion, or algorithm distribution on TikTok, YouTube Shorts, or Instagram Reels (as social algorithm outcomes depend on factors outside our platform control).
• Unusable Source Audio / Low-Resolution Input: Submitting raw videos with severe inaudible speech, heavy background distortion, or corrupted source files that prevent accurate AI speech transcription.
• Failure to Cancel Prior to Renewal: Forgetting to cancel an active recurring subscription prior to its scheduled renewal date (though we will gladly cancel immediately for all future cycles).

5. How to Submit a Refund Request

To request a technical refund or minute credit adjustment, please email our billing department within 7 calendar days of the incident:

Our billing and engineering specialists review all refund submissions within 24 to 48 business hours. Approved refunds are credited back to your original payment method within 3 to 7 business days depending on your financial institution.